News
September 8, 2026
As the Railways Bill moves through the Lords, passengers won’t judge Great British Railways by its founding law. They’ll judge it when they buy a ticket, change a booking or claim compensation after a delay.
In a new piece for RAIL magazine, IRR Chair Anthony Smith explains why the Retail Code of Practice, under development by the ORR, will shape those moments more than most people realise. With 44% of non-commuters and irregular travellers already choosing independent retailers, the Code needs to protect what independent rail retailing has delivered: choice, fairness and innovation for passengers.
