Our Work
Find out more about what we’ve been saying
Make Delay Repay work for passengers
Independent Rail Retailers publish a report on Delay Repay calling for urgent reform to simplify the compensation process and improve passenger access to compensation when things go wrong.
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Independent Rail Retailers’ response to ORR Consultation on Code of Practice
Independent Rail Retailers’ consultation response to the Office of Rail and Road’s review of the Code of Practice governing retail information for rail tickets and services.
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Independent Rail Retailers submits evidence to the Transport Select Committee
Independent Rail Retailers submits evidence to the Transport Select Committee’s inquiry into the Railways Bill.
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Getting Back On Track
How independent rail retailers are growing revenue, reducing costs, and improving the passenger experience.
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Independent Rail Retailers publishes response to the Government’s rail consultation
Independent Rail Retailers has published its response to the Government’s consultation on rail reform, “A Railway Fit for Britain’s future”, with a clear call to put passengers first.
Read consultation response
Independent Rail Retailers writes to Transport Select Committee
Written evidence submitted to the Transport Select Committee
Read evidence