By Anthony Smith, Chair
As we celebrate Better Transport Week 2025, it’s the perfect time to reflect on the role independent rail retailers play in building a better-connected, fairer transport future.
Rail isn’t just about moving from point A to B. It’s about connecting people to jobs, education, loved ones and vital services. And the heart of this ecosystem sits independent rail retailers, quietly powering the digital interfaces and data behind millions of journeys.
Independent retailers are often the first point of contact for travellers, providing innovative platforms that go beyond basic ticketing and providing choice to customers. From enabling complex business journeys to offering flexible fares, journey planning tools, and real-time disruption alerts, third party rail retailers (TPR’s) make rail travel accessible and efficient. TPR’s give users choice, transparency, and control; three pillars essential for public confidence in rail.
The recent spending review reinforced just how crucial it is for the rail sector to boost revenue and control costs; two areas where independent retailers are already delivering real value. Passengers are clear about what they want: reliable, on-time trains, affordable tickets, and simple, user-friendly apps. Independent rail retailers are champions of the passenger experience, understanding their customers and travel habits to make journeys as smooth and seamless as possible.
Our members at Independent Rail Retailers (IRR) are calling for simpler, fairer, and more transparent fare structures that are easy for passengers to understand; open access to data to enable more ticket sales, giving customers greater choice and flexibility; and the ability to provide timely and fair refunds when passengers are entitled to them.
These changes are essential to creating a more customer-focused, competitive, and innovative rail retail market. Our members have the tools and ready for change to take place – what’s needed is the policy support to enable them.
Independent rail retailers aren’t just technology providers; they’re partners in a shared mission – boosting revenue for the industry and saving passengers money. As the rail industry evolves through reform, TPR’s must be part of the conversation. Whether it’s shaping policy, improving access, or inspiring behaviour change, our members are committed to delivering a better journey for everyone.
So, this Better Transport Week, we’re not just celebrating connections – we’re building them.
Find out more about the IRR and our members at: www.independentrailretailers.co.uk/who-we-are
