Category: News

Independent Rail Retailers (IRR) has today published a new report calling for urgent reform of the Delay Repay compensation system. It highlights how changes to an outdated and fragmented process could better support passengers in accessing the compensation they are entitled to. 

Independent retailers have reshaped the way passengers buy train tickets, using modern technology and user-friendly platforms to make journey planning, ticket booking, and travel updates easier and more accessible than ever.

On Tuesday 20 January, Omio represented Independent Rail Retailers at the Railways Public Bill Committee. Speaking alongside Trainline. Together, they set out the key changes needed to protect passenger choice and deliver real value for money.

The Great British Rail Sale is back from 6 to 12 January 2026, giving passengers the chance to snap up discounted Advance and Off-Peak tickets across Britain.

“For passengers, what matters most is a better rail experience from day one: choice, value-for-money tickets, and easy-to-use booking systems….”

Today, our Chair, Anthony Smith, gave evidence to the Transport Select Committee, which examined how landmark reforms to the railways could lead to improvements for passengers, accessibility and a simpler ticketing system.

Independent Rail Retailers welcome the rail fare freeze and the positive impact it will have for passengers

As we head into one of the busiest travel seasons of the year, independent rail retailers continue to lead the way by providing value-for-money tickets for passengers.

Independent Rail Retailers (IRR) have today responded to the introduction of the Railways Bill to Parliament, describing it as “opening the door to meaningful reform” with the potential to benefit passengers, taxpayers, and the wider industry.

Independent Rail Retailers had the pleasure of attending and sponsoring the Railway Industry Association’s (RIA) recent event on Whole System Planning. Hosted at Salesforce’s London offices, the event brought together industry leaders to explore how investment, innovation, and collaboration can shape the future of rail.