Stations, retailing and improving customer experience

October 7, 2024

“The railway needs to become a more retail-oriented organisation…People have choices about when to travel, how to travel and whether to travel at all”

Anthony Smith speaks with Rail Professional about the changing role of stations, innovation in ticketing and how private investment can help transform the passenger experience on GB rail.

Full article here.

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Putting train ticketing on the right track

October 1, 2024

“IRR members are passionate about making it simpler for customers to choose to travel by rail, and helping the industry fill empty seats”.

Read Rail Director magazine’s interview with Anthony Smith, Chair of IRR, as he discusses the vital role that independent retailers must play in the future of rail ticketing, and his own immediate priorities for the year ahead.

Full article here.

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