Independent Rail Retailers (IRR) welcomes the Government’s plans to simplify the Delay Repay process, making it easier for passengers to claim compensation directly through the channels they use to buy tickets, including third-party retailers.
Independent Rail Retailers are proud to sponsor Campaign for Better Transport’s Better Transport Week.
The creation of Great British Railways presents a significant opportunity to modernise the railway and deliver a better experience for passengers. Rail passengers rightly expect trains to run on time, fair compensation when things go wrong, and a ticketing system that is simple, flexible, and offers genuine value for money. Great British Railways has the opportunity […]
“Independent rail retailers are even more important in the future… they are perfectly incentivised to get more bums on seats, which is what the railways needs more than ever.” Our Chair, Anthony Smith, joins the Green Signals podcast to talk about why independent rail retailers are critical to the future of rail. Anthony touches on […]
This year’s Transport Times Rail Summit brought together a strong mix of voices from across the industry for a day of insightful and forward-looking discussion.
We’re pleased to be sponsoring this year’s UK Rail Summit, hosted by Transport Times on Friday 17 April 2026.
Independent Rail Retailers (IRR) has today published a new report calling for urgent reform of the Delay Repay compensation system. It highlights how changes to an outdated and fragmented process could better support passengers in accessing the compensation they are entitled to.
Independent retailers have reshaped the way passengers buy train tickets, using modern technology and user-friendly platforms to make journey planning, ticket booking, and travel updates easier and more accessible than ever.