Independent Rail Retailers (IRR) welcomes the Government’s plans to simplify the Delay Repay process, making it easier for passengers to claim compensation directly through the channels they use to buy tickets, including third-party retailers.
We’re pleased to be sponsoring this year’s UK Rail Summit, hosted by Transport Times on Friday 17 April 2026.
Independent Rail Retailers (IRR) has today published a new report calling for urgent reform of the Delay Repay compensation system. It highlights how changes to an outdated and fragmented process could better support passengers in accessing the compensation they are entitled to.
Independent retailers have reshaped the way passengers buy train tickets, using modern technology and user-friendly platforms to make journey planning, ticket booking, and travel updates easier and more accessible than ever.
On Tuesday 20 January, Omio represented Independent Rail Retailers at the Railways Public Bill Committee. Speaking alongside Trainline. Together, they set out the key changes needed to protect passenger choice and deliver real value for money.
The Great British Rail Sale is back from 6 to 12 January 2026, giving passengers the chance to snap up discounted Advance and Off-Peak tickets across Britain.
“For passengers, what matters most is a better rail experience from day one: choice, value-for-money tickets, and easy-to-use booking systems….”
Today, our Chair, Anthony Smith, gave evidence to the Transport Select Committee, which examined how landmark reforms to the railways could lead to improvements for passengers, accessibility and a simpler ticketing system.