IRR had the pleasure of attending and sponsoring the Railway Industry Association’s (RIA) recent event on Whole System Planning. Hosted at Salesforce’s London offices, the event brought together industry leaders to explore how investment, innovation, and collaboration can shape the future of rail.
IRR Chair Anthony Smith spoke about the key role of independent rail retailers and the importance of creating a level playing field — one that supports innovation, promotes choice, and delivers value-for-money tickets for passengers.
A special thank you to our guest speaker Richard Rowson, Consultant at F17 for sharing valuable insights on the power of data to attract more passengers and boost revenue, and to panellists Natasha Grice, Director at Transport Focus, Kristoff van Leeuwen Sales, Head of Public Sector Business Development at Worldline and Keith White, Strategic Industry Lead (Public Sector Transport) at Salesforce for an engaging discussion on integration, customer experience, and value for money.